Step into a pivotal Service Manager III role at Equinix, specializing in customer account management and issue resolution. Focus on enhancing customer experiences while tackling complex post-sale challenges.

In this agile position, you will handle a diverse range of field and major accounts, ensuring high-level analysis and proactive solutions to service-related challenges. You will also lead quarterly business reviews and implement service improvement plans, making this an integral part of customer retention strategies.

Key Responsibilities:
• Manage customer accounts with high complexity and strategic importance
• Resolve post-sale tactical issues and executive escalations
• Coordinate quarterly business reviews and deliver insights




• Develop actionable service improvement strategies
• Prepare detailed reports based on customer data

Requirements:
• Bachelor's degree in Business, IT, or Engineering
• 5+ years in Managed Services or Technical Account Management
• Experience with ITSM tools like ServiceNow or comparable
• Strong track record of identifying growth opportunities
• Excellent stakeholder relationship management skills

Utilize your strong problem-solving ability and analytical skills to drive innovation at Equinix in this rewarding role.
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📌 Equinix Managed Services Manager Role (Ontario)
🏢 Equinix
📍 Ontario