Description The Active Directory Analyst plays a crucial role in managing and securing user access within an organization.

This position is responsible for provisioning, maintaining, and troubleshooting Active Directory accounts, ensuring proper access to systems and applications, and collaborating with technical teams to support identity and access management initiatives.

Key Responsibilities Key Responsibilities: Provision and manage Active Directory accounts and access to applications.

Work directly with clients to assist with account setup, security permissions, and access management.

Liaise with infrastructure and application teams to ensure proper access provisioning.

Process and maintain Service

Now requests for security provisioning, ensuring timely implementation.

Develop, maintain, and deliver Active Directory administration processes and documentation.

Provide technical support in a courteous and responsive manner during migration projects.

Coordinate changes with support teams, following established change management processes.

Handle service desk requests , fulfill work requests, and resolve technical issues.

Communicate with clients, partners, and service teams via email and phone to provide updates.

Assist with special projects and organizational IT initiatives as needed.

Manage the ticket lifecycle , ensuring proper tracking of technical requirements.

Train and guide users on best practices for software applications and system access.

Skills, Knowledge and Expertise Required Skills & Qualifications: Experience in Active Directory administration and identity/access management.

Power





Shell scripting (familiarity with writing or running scripts) Excel experience (familiarity with VLOOKUPS, XLOOKUPS, PIVOT TABLES) Familiarity with Service

Now or similar ticketing systems.

Strong understanding of security policies, access controls, and compliance best practices.

Ability to troubleshoot account and access issues efficiently.

Excellent communication and interpersonal skills for client and team interactions.

Experience with change management and documentation processes.

Blue Mantis Canada combines Coreios 35+ years of expertise in IT services and Service

Now consulting with Blue Mantis proven track record as a leading digital transformation partner.

Together, we help organizations modernize their businesses through managed services, cybersecurity, cloud solutions, automation, and strategic technology consulting.

As part of Blue Mantis, we support more than 1,200 mid-market and enterprise clients across North America and Europe, delivering creative solutions that help businesses adapt, grow, and succeed.

Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud.

Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation.

Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.

📌 Active Directory Analyst - Toronto/Mississauga Ontario
🏢 Blue Mantis
📍 Toronto