Chez Dentitek, nous sommes bien plus quune straightforward entreprise de logiciel dentaire : nous sommes un partenaire de confiance pour plus de 1 000 cliniques dentaires travers le Qubec.

Notre plateforme aide les professionnels dentaires optimiser leurs oprations et amliorer les soins aux patients partout dans la province.

En pleine croissance, nous combinons expertise dentaire, innovation logicielle et sens du service.

Notre culture est collaborative et oriente solution.

Rejoins une quipe o lon innove, o lon partage et o chaque ide compte ! Ta mission En tant que Conseiller(re) en support technique, tu seras le premier point de contact des cliniques afin de leur offrir un soutien humain, rassurant et efficace.

Tu accompagneras les cliniques dentaires au cur de leurs oprations quotidiennes.

Grce ton expertise et ton sens du service, tu permettras aux quipes cliniques de se concentrer sur ce qui compte vraiment : les soins aux patients.

Ton rle Devenir un partenaire de confiance pour nos clients, en les aidant tirer le maximum de valeur de notre logiciel et en contribuant directement lefficacit, la fluidit et la tranquillit desprit de leur pratique.

Ton quotidien Comprendre rapidement les enjeux des utilisateurs et proposer des solutions concrtes, claires et adaptes.

Accompagner les quipes dentaires dans lutilisation optimale du logiciel : dossiers patients, horaires, facturation, assurances et plus encore.

Rsoudre des problmatiques techniques et fonctionnelles, tout en vulgarisant les solutions de faon simple.

Jouer un rle cl dans lexprience client en transformant chaque demande de support en exprience positive.

Contribuer avec les quipes internes afin damliorer continuellement le produit et les processus.

Contribuer activement la qualit et la fiabilit dun outil essentiel au bon fonctionnement des cliniques.

Documenter toutes les interactions, problmatiques et solutions dans le systme de support.

Offrir un support de niveau 1 distance aux clients par tlphone et par courriel et procder lescalade des cas complexes au niveau appropri.





Ton profil Tu demeures Qubec ou Montral ? Tu possdes une exprience confirme dans le domaine dentaire et tu aimes avoir un impact concret et visible chaque jour ? Tu es autonome, patient(e) et orient(e) service ? The sky is the limit! Si tu as: Exprience dans le domaine dentaire et connaissance du logiciel Dentitek (recommande).

Exprience en support technique ou service la clientle.

Bonne comprhension du fonctionnement dun cabinet dentaire (agenda, facturation, dossiers patients, imagerie, etc.).

Capacit vulgariser des notions techniques.

Matrise des outils numriques et des environnements logiciels.

Esprit danalyse et de rsolution de problmes.

Organisation, autonomie et rigueur.

Parfaite expression orale et crite en franais et niveau intermdiaire en anglais.

Nos avantages Un travail porteur de sens soutenir les professionnels dentaires travers la province.

Une forte culture dquipe et des opportunits de croissance.

Une rmunration concurrentielle.

Des avantages sociaux complets ds le premier jour.

Faire partie dune entreprise technologique qubcoise reconnue et en croissance. ________________ At Dentitek, we are much more than a dental software companywe are a trusted partner for over 1,000 dental clinics across Quebec.

Our platform helps dental professionals optimize their operations and enhance patient care throughout the province.

As a growing company, we combine dental expertise, software innovation, and a strong service mindset.

Our culture is collaborative and solution-oriented.

Join a team where we innovate, share, and value every idea! Your Mission As a Technical Support Advisor, you will be the first point of contact for dental clinics, providing human, reassuring, and efficient support.

You will support dental clinics at the heart of their daily operations.

Through your expertise and customer-focused approach, you will enable clinical teams to focus on what truly matters: patient care.





Your role is to become a trusted partner for our clients by helping them get the most value from our software while directly contributing to the efficiency, smooth operations, and peace of mind of their practice.

Your Daily Responsibilities Quickly understand users challenges and provide clear, practical, and tailored solutions.

Support dental teams in the optimal use of the software: patient records, scheduling, billing, insurance, and more.

Resolve technical and functional issues while clearly explaining solutions in simple terms.

Play a key role in the customer experience by turning every support request into a positive experience.

Collaborate with internal teams to continuously improve the product and processes.

Actively contribute to the quality and reliability of a mission-critical tool for dental clinics.

Document all interactions, issues, and solutions in the support system.

Provide Level 1 remote support to clients by phone and email and escalate complex cases to the appropriate level.

Requirements You live in Quebec City or Montreal? You have proven experience in the dental field and enjoy having a concrete and visible impact every day? You are autonomous, patient, and service-oriented? The sky is the limit! If you have: Experience in the dental field (knowledge of Dentitek software is an asset).

Experience in technical support or customer service.

Strong understanding of how a dental clinic operates (scheduling, billing, patient records, imaging, etc.).

Ability to explain technical concepts in simple terms.

Proficiency with digital tools and software environments.

Strong analytical and problem-solving skills.

Excellent organizational skills, autonomy, and attention to detail.

Excellent verbal and written communication skills in French, with an intermediate level of English.

Benefits Meaningful worksupporting dental professionals across the province. A strong team culture with growth opportunities.

Competitive compensation.

Full benefits starting on your first day.

Be part of a trusted and growing Quebec-based tech company. #Progitek

📌 Conseiller(ère) en support technique / Technical Support Agent (Quebec City)
🏢 Valsoft
📍 Quebec City