Job Description
Current work authorization for Canada is required for all openings.

You will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement.

Who We Are
Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

How You'll Make An Impact
The Application Support Developer serves as a member of Fidelity Clearing Canada (FCC) technology team in a technical support and developer role and maintains service quality for FCC applications currently in production. This role will be responsible for all aspects related to the application and development support of the FCC suite of products and will report to the Manager, applications and Development Support. This includes responding to technical problems that occur abruptly and require immediate solutions, managing the ticket queues to ensure timely responses to incidents logged by clients, and supporting the Application Support and Core Development teams with defect, enhancements and application release work. This role will be responsible for developing, modifying, and maintaining application solutions for internal and external clients.

What You Will Be Doing
Application Support

Ensure that all requests raised by clients and users are handled timely and appropriately by possessing technical knowledge of operating systems, applications, and software development lifecycle

Provide technical support to teams within the organization, and to external clients when required

Update technical documents and procedures to reflect current state.

Provide support for application deployments.

Assist with systems integration when needed.

Collaborate with off-shore Application Development Support Team.

Support application enhancements and maintenance fixes within FCC/FIL/FIC/vendors ensuring they are successful and are well supported from a technology level.

Assist in ensuring FCC technology policies and procedures are adhered to.

Minimize risks and adhere to change management practices.

Defect Remediation

The Application Support Developer will remediate defects based on business and client priorities to address service disruptions, incidents, and problems.

Client Experience

Deliver quality customer service interactions to our internal and external customers to create a positive experience

Take ownership of solving a customer’s problem promptly; use all available resources to achieve the best outcome

Risk Management

Identify risks and notify direct report of any concerns that are within your purview

and recommend best business practice.





Ability to raise escalations to direct report in a proactive manner

What We Are Looking For

College Degree or equivalent work experience

3-5 years’ experience in Development and Application Support role.

Experience building enterprise workflows (Appian platform)

Good understanding of Appian Objects such as Records, Sites, Actions, Expression Rules, Constants, Query Rules, SAIL Interfaces, CDTs, Process Models, Constants, Decisions, Integrations (Web API, Connected Systems etc.), Data Stores, Groups, etc.

Unix/Linux operating system and Unix scripts knowledge mandatory.

Experience with Waterfall and Agile Development Methodologies.

Experience with Ctrl-M, Java Spring Boot, and REST APIs.

Hands on experience with agile methodology and the Atlassian stack (JIRA, Confluence)

Unix/Linux operating system and Unix scripts knowledge mandatory

Strong experience (3+years) developing and maintaining SQL(Oracle).Java, PowerBI, Talend, ETL, Data Warehouse.

Strong troubleshooting and problem-solving skills.

Nice to Have

Experience with the following

Low-code, no-code BPM solutions such as Appian would be an asset.

Salesforce or Dataphile platform would be an asset.

Working knowledge of HTML and Adaptive/Responsive Design Data Management through Complex Data Types XSDs and SQL queries

Experience with cloud-based implementations

Experience in setting up Secure File Transfer Protocols (SFTP) and file delivery

AWS would be an asset

Skills And Knowledge

Strong technical insight and experience to advise, guide, challenge and support technical decisions.

Strong technical and troubleshooting skills.

Strong analytical, conceptual, and innovative problem-solving abilities

Ability to work independently while being in a team environment.

Strong technical aptitude and able to adapt to new technologies quickly.

Excellent communication skills both written and oral; ability to effectively communicate technical material to non-technical users

Ability to explain complex ideas to those with limited IT and systems knowledge.

Customer service oriented

Ability to work in a fast-paced environment without direct supervision.

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

Total Rewards That Reflect Your Impact





Base Salary and Discretionary Performance Bonus A competitive annual range of $111,000 to $129,000, based on your experience and qualifications.

RRSP Contribution After 6 months of employment, we invest in your future with an RRSP contribution- no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization-an opportunity to step into a role where your talents will make a meaningful difference.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.

Fidelity Canada is an equal prospect employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?
Awards

Canada's Top 100 Employers

Greater Toronto's Top Employers

Canada's Top Family-Friendly Employers

Canada's Top Employers for Young People

Great Place To Work Certified

Best Workplaces for Inclusion

Best Workplaces for Mental Wellness

Best Workplaces for Today's Youth

Best Workplaces for Women

Best Workplaces in Financial Services & Insurance

Best Workplaces in Ontario

Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada

Human Resource Director (HRD) - Best Place To Work

HRD - 5-Star Benefit Program

HRD - 5-Star Diversity & Inclusion Employer

Designations

Canadian Compassionate Companies - Certified

Benefits Canada's Workplace Benefits Award - Future of Work Strategy

TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting

Canadian HR Reporter's Most Innovative HR Team

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📌 Application Support Developer (Ontario)
🏢 Fidelity Canada
📍 Ontario