Join our team as a Customer Service Representative with remote options available. You'll engage with customers across North America, processing orders and addressing concerns with professionalism.

Reporting to the Customer Service Manager, this role encompasses the management of order processing and serves as the primary point of contact for assigned accounts. You'll need a cooperative mindset to interact with various departments and manage complaints effectively. This position requires a high school diploma and at least three years of relevant experience.

Key Responsibilities:
• Oversee the order processing cycle and issue resolution
• Provide timely communication to assigned accounts
• Work with Logistics and Operations for efficient service




• Track account performance and propose process enhancements
• Professionally respond to customer inquiries and escalations

Requirements:
• High school diploma is essential
• Three years of customer service experience required
• Bilingual skills in French and English are a must
• Familiarity with ERP systems preferred
• Proficiency in Microsoft Office necessary

Deliver exceptional customer service and foster positive relationships in this pivotal role.
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📌 Customer Service Representative - Remote (Quebec City)
🏢 Vegpro International
📍 Quebec City