Join Paramount Resources Ltd as the IS Operations Manager in Calgary, Alberta, focusing on team development and cybersecurity strategies. This role involves collaboration with business units and cutting-edge technology solutions.

Reporting to the Director of IS Infrastructure and Operations, you’ll manage and enhance IS services tailored for business operations and field projects. Your leadership will ensure effective task automation and AI integration, improving efficiency across the board. This role is pivotal as it combines service delivery excellence with cybersecurity oversight.

Key Responsibilities:
• Direct a team of Service Desk Analysts to meet service standards
• Maintain SLAs, KPIs, and incident management processes




• Lead major incident resolution and stakeholders' engagement
• Implement a continuous improvement culture in service delivery
• Oversee training on cybersecurity awareness for teams

Requirements:
• 13-15 years of experience in relevant IT fields
• Degree in Computer Science or a related discipline
• Expertise in developing operational capabilities
• Solid organizational and communication skills
• Familiarity with ITIL processes and AI tools

Drive impactful changes in service delivery and cybersecurity at Paramount, enhancing project support.
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📌 IS Operations Manager at Paramount Resources (Alberta)
🏢 Paramount Resources
📍 Alberta