Elevate pharmacy operations as a Bilingual Customer Success Manager at MedMe. This role focuses on onboarding and customer engagement across Eastern Canada pharmacies.
As a key player in the MedMe team, you'll oversee customer success initiatives for pharmacies in Québec and Eastern Canada. You'll lead the onboarding process and ensure pharmacies maximize their use of MedMe. Your ability to communicate effectively in both French and English, coupled with your knowledge of pharmacy workflows, will be essential for success.
Key Responsibilities:
• Drive onboarding for both independent and enterprise pharmacies
• Provide training aligned to pharmacy operations and regulations
• Promote continuous adoption of MedMe within pharmacies
• Identify and address gaps in pharmacy adoption
• Collaborate with Account Managers on broader strategies
Requirements:
• Over 4 years in a customer-facing role, ideally in healthcare
• Fully bilingual in French and English
• In-depth knowledge of pharmacy operations
• Proven change management experience
• Robust relationship-building capabilities with pharmacy staff
Your experience will help pharmacies thrive with MedMe's innovative platform.
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