About UsRB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in livesimulcast auction technologies; and Veritread, anonline marketplace for heavy haul transport.About The TeamRitchie Bros. Financial Services is our dynamic, fast-paced and passionate equipment financing business unit. Outgoing, entrepreneurial, team-oriented, fun, energetic, resilient, competitive, friendly, customer-focused – we like our coworkers and our adjectives. Our ultimate reward is successfully helping our coworkers achieve and develop within our organization.À propos de l’équipe - SFRBServices Financiers Ritchie Bros. est notre division dynamique et passionnée de financement d'équipements. Nous sommes proactifs, entreprenants, collaboratifs, enthousiastes, énergiques, résilients, compétitifs,



amicaux et axés sur le client : nous apprécions nos collègues et les adjectifs qui nous caractérisent. Notre plus grande satisfaction est de contribuer à la réussite et au développement de nos collaborateurs au sein de notre organisation.Job DescriptionWe are looking for a Customer Care Specialist to join our Admin team on an 18-month contract to support our growing customer care function. In this role, you will be the first point of contact for customers and lenders on post-funding matters — managing ZenDesk tickets, following up on titles, supporting insurance and registration requests, and ensuring every customer interaction is handled with professionalism and care.This is a high-volume, fast-paced role. You will work closely with our funding team, Account Managers, and external lenders to resolve customer issues quickly and accurately. If you thrive in a collaborative environment, enjoy solving problems, and take pride in delivering great service, we want to hear from you.ResponsibilitiesCustomer Care and ZenDeskManage and resolve inbound customer care tickets through ZenDesk — including buyout requests, amortization schedules, copies of loan and lease agreements, and general account inquiriesEnsure superior customer service is delivered at all times across all communication channelsResolve issues and track all interactions relating to customer accountsCollaborate with internal departments — funding, Account Managers,



and operations — to investigate and resolve customer concernsAdd follow-up updates directly to open ZenDesk tickets; keep ticket history accurate and up to datePost-Funding Follow-upFollow up on post-funding insurance and registration requirements for Canadian dealsFollow up on title transfers for US deals, including liaising with lenders and tracking progress in SalesforceCollect and follow up on waiver and subordination letter requests from CAD and US lendersContact customers and sellers when lender outreach has been unsuccessful, providing lender contact details and supporting resolutionUpdate post-funding tracking information in Salesforce weekly as follow-ups and updates are providedAdministrative SupportAssist with other administrative tasks as assigned by the Admin Team SupervisorQualificationsRequired1–3 years of experience in a high-volume customer contact centre or customer-facing roleExcellent written and verbal communication skills — clear, professional, and empatheticStrong computer literacy: comfortable with browsers, email platforms, and learning new software quicklyExcellent keyboarding and data entry skills with high accuracyAble to manage multiple priorities and maintain a positive attitude in a fast-paced, high-pressure environmentFriendly, outgoing, and patient — you genuinely enjoy helping people and finding solutionsStrong team player with the ability to collaborate across departmentsNice to haveExperience with ZenDesk or a similar customer support ticketing platformFamiliarity with Salesforce or equivalent CRMKnowledge of post-funding processes in equipment financing or financial servicesExperience with title transfers, lien searches, or insurance follow-up#J-18808-Ljbffr

📌 Animal Adoption & Customer Care Specialist (Winnipeg)
🏢 Air Solutions Canada
📍 Winnipeg