Join the University of Alberta as an Admissions Support Specialist in a hybrid role. Deliver top-notch service to applicants while assisting Student Service Advisors and recruitment teams.

This position is crucial at the North Campus in Edmonton, where you'll address inquiries from both current and prospective students. As an expert in admission policies, you will answer questions across various channels such as phone, chat, email, and in-person. You'll tackle over 20,000 inquiries annually, ensuring effective communication and problem-solving.

Key Responsibilities:
• Provide exceptional service to applicants across multiple platforms
• Interpret and apply admission policies for diverse applicant types
• Resolve inquiries proactively with discretionary decision-making




• Refer students to additional services offered on campus
• Collaborate with recruitment and student service teams

Requirements:
• Strong expertise in admission processes and policies
• Excellent communication skills for various interaction methods
• Problem-solving abilities in a customer service workplace
• Experience managing high-volume inquiries effectively
• Familiarity with referral processes for campus services

Bring your customer service techniques and policy knowledge to enhance the applicant experience at the University of Alberta.
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📌 Admissions Support Specialist at University of Alberta
🏢 University-of-Albert
📍 Alberta