Step into the role of Customer Support Manager in Canada, guiding the client experience in the legal technology sector. This chance allows you to solve complex customer issues while leading a dedicated support team.

In this hands-on leadership role, you will manage support inquiries, enhance operational efficiency, and facilitate cross-functional collaboration. Your responsibilities will cover everything from technical troubleshooting to establishing effective support systems and processes. You’ll be pivotal in leveraging AI solutions to streamline workflows while ensuring high-quality customer communication.

Key Responsibilities:
• Own resolution of complex Tier 1 and Tier 2 inquiries
• Coordinate with engineering for technical issue resolution




• Manage escalation for sensitive client situations
• Conduct performance management of the support team
• Develop and maintain operational reporting metrics

Requirements:
• At least 5 years in customer-facing support roles
• 2+ years in a supervisory or leadership role
• Practical experience with legal technology systems
• Familiarity with ticketing systems and reporting
• Proficiency in generative AI tools for support

Drive innovations and improve client satisfaction rates through your leadership in customer support.
#J-18808-Ljbffr

📌 Legal Technology Support Manager Role (Ontario)
🏢 Jobgether
📍 Ontario