Elevate your career by joining OSL Retail Services as a Technical Support Specialist. This role combines post-sales training and technical support with substantial travel throughout Canada.
Responsible for training customers and partners on product use, you will play a vital part in our Service Operations team alongside the Service Operations Manager. Your primary focus will be on resolving post-sales technical issues and preparing pre-sales resources, ensuring enhanced customer experiences with our technology solutions.
Key Responsibilities:
• Train partners on product solutions, providing ongoing support
• Log and escalate technical issues for resolution
• Collaborate with sales teams on training needs
• Conduct demonstrations at trade shows and customer presentations
• Maintain regional support for installed digital signage
Requirements:
• Post-secondary degree in IT or Computer Science preferred
• 3-5 years experience in technical training and support
• Ability to analyze and diagnose technical issues
• Robust interpersonal skills and time management
• Knowledge of Microsoft Office applications
Bring your expertise to OSL and contribute to innovative customer solutions!
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