Help Desk Support Associate Employment Type: Full-Time, Permanent Work Arrangement: Onsite Experience Required: 0-2 years Salary: $40,000-$50,000/year Job Summary We are hiring a Help Desk Support Associate to provide front-line technical assistance to employees.

You''ll troubleshoot common issues, log support requests, and help ensure quick resolution of everyday technology problems.

Responsibilities Respond to help desk tickets and support requests Troubleshoot basic hardware, software, and login issues Escalate unresolved issues to senior technical staff Document support interactions and resolutions accurately Assist with equipment setup and account provisioning Provide basic guidance to end users on common systems Support IT inventory and equipment tracking as needed Requirements & Qualifications High school diploma required; Associate''s degree in IT a plus 0-2 years of experience in help desk or technical support Basic knowledge of common operating systems and software Strong troubleshooting and communication skills Relevant certification (CompTIA A+) a plus Patient, customer-focused approach to support Advantages Health, dental, and vision insurance 401(k) plan Paid time off and holidays On-the-job training and certification support Career growth path in IT Equal Opportunity Statement We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

📌 Help Desk Support Associate (Edmonton)
🏢 Marlowhire Talent
📍 Edmonton