Drive superior customer experiences with Veikkaus as a Customer Experience Specialist in Helsinki. This hybrid position focuses on collaboration and continuous improvement in services offered.
As part of our Customer Contact Center, you will work on defining and enhancing customer journey initiatives. Your role involves collaborating with various stakeholders to identify improvement areas and deliver training that supports service specialists. A firm grasp of sports betting and online casino services will greatly aid your contributions.
Key Responsibilities:
• Assess and enhance multichannel customer service initiatives
• Develop and coordinate effective training strategies
• Track and analyze customer feedback for improvements
• Collaborate on cross-departmental projects for enhanced service
• Facilitate communication between stakeholders and service teams
Requirements:
• Demonstrated experience in customer experience enhancement
• Robust knowledge of sports betting and online gaming
• Proven track record in driving service development
• Excellent team collaboration and communication skills
• Fluency in Finnish and English written and spoken
Contribute your expertise and creativity to foster an enhanced customer experience at Veikkaus.
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