Join Rival Group as an IT Support Specialist for a 6-month contract. Provide hands-on support across Mac and Windows systems in a hybrid model for greater flexibility.

This collaborative role needs a candidate with 2-4 years of experience in IT support. You will troubleshoot connectivity issues, manage user access in Microsoft 365, and document solutions effectively. Your work will directly enhance IT operations within a supportive team culture.

Key Responsibilities:
• Troubleshoot hardware and software issues in Mac/Windows environments
• Manage user accounts, licensing, and access requests
• Support onboarding and offboarding through account setup
• Create and maintain SOPs and troubleshooting guides
• Communicate technical issues clearly to staff

Requirements:
• 2-4 years in IT or desktop support
• Strong experience with macOS, Windows, and Microsoft 365
• Excellent communication skills for non-technical audiences
• Solutions-oriented mindset for troubleshooting
• Ability to work semi-independently and organize documentation

Deliver exceptional IT support while enjoying a flexible work workplace at Rival Group.
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📌 IT Support Specialist in Vancouver (British Columbia)
🏢 Rival Technologies
📍 British Columbia