Become a key player at Lifemark Health Group as a Remote Bilingual IT Helpdesk Agent Tier 1. Deliver exceptional support to a national audience in a full-time capacity.
In this role, you will be at the forefront of IT operations, managing ticket requests and providing Level I support. Your bilingual skills will enable smooth interactions while troubleshooting technical issues and ensuring that users receive timely solutions. You'll demonstrate professionalism and patience as you cater to a diverse user base across Canada.
Key Responsibilities:
• Manage ticket flow and offer Level I support
• Communicate effectively with users and teams
• Provide clear solutions to technical inquiries
• Escalate unresolved issues to higher support tiers
• Recommend IT equipment purchases and approvals
Requirements:
• Must be fluently bilingual in French and English
• Solid communication and time management skills
• Experience with MS Office and Active Directory
• Previous call center or IT support experience
• Ability to work independently and within a team
Utilize your bilingual expertise to support Lifemark's mission in this vital role.
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📌 Lifemark Remote Bilingual IT Helpdesk Agent (Toronto)
🏢 Lifemark Health Group
📍 Toronto