Assist the Account Operations Supervisor in executing strategic commercial service objectives and supporting operational initiativesServe as the primary point of contact for inbound sales leads, managing inquiries and connecting prospects with appropriate channel partnersOversee day-to-day order management, including order fulfillment and resolution of order, shipping, logistics, and return-related issuesSupport the B2B Embellished Retail and Uniform Program by maintaining tracking tools, coordinating embellishment requirements, and managing Salesforce and SAP activitiesMaintain commercial reports, sales tools, and content across internal and customer-facing platformsUse inventory and order reporting to monitor demand, track product movement, and identify inventory optimization opportunitiesMaintain customer and product data across systemsDevelop and maintain process documentation, training materials, and workflow standardsDrive process improvements and automation initiativesEnhance reporting and analytics capabilities for actionable business insightsCollaborate on inventory management, demand planning, and customer service process optimizationSupport system enhancements and technology implementationsDevelop training resources, operational standards, and best practicesContribute to strategic initiatives that improve customer experience, support growth, and optimize commercial operationsTravel as required to tradeshows, customer visits, and owned eventsRequirements2+ years of customer service, retail,



or customer-facing experience1+ years of experience supporting B2B sales or business customersStrong communication skills and ability to collaborate with sales teams, customers, and cross-functional partnersProactive, solutions-oriented approach to problem-solvingExceptional organizational skills, accuracy, and attention to detailProficiency with Microsoft Office applications, particularly ExcelExperience with CRM platforms such as SalesforceExperience with ERP systems such as SAPAbility to adapt to changing priorities and manage multiple tasks in a dynamic environmentAbility to balance autonomy and collaborationPassion for getting outside and living itCandidates must be eligible to work in CanadaCore CompetenciesDemonstrates expertise in order management, customer service, and B2B sales support, with a robust focus on process improvement and operational efficiency. Proficient in utilizing Salesforce and SAP for effective inventory and data management.Highest-signal resume keywordsOrder ManagementB2B Sales SupportSalesforce ProficiencySAP ExperienceProcess ImprovementATS Optimization KeywordsHard SkillsOrder FulfillmentInventory OptimizationReporting and AnalyticsProcess DocumentationDemand PlanningSoft SkillsStrong Communication SkillsProactive Problem-SolvingExceptional Organizational SkillsAttention to DetailCollaborationIndustry KeywordsCustomer ServiceRetailCommercial OperationsEmbellished RetailLogisticsTools & TechnologiesMicrosoft OfficeExcelCRM PlatformsERP Systems#J-18808-Ljbffr

📌 Account Operations Representative At Arc'Teryx - C$62,000 - C$81,000 A Year (Winnipeg)
🏢 Arc'teryx
📍 Winnipeg