Adecco recrute actuellement un(e) Analyste, Centre de Communications temps plein pour se joindre l''quipe des communications policires de notre client.

Il s''agit d''une excellente occasion pour un(e) professionnel(le) hautement organis(e), calme sous pression et motiv(e) par un environnement dynamique, souhaitant contribuer aux oprations d''intervention d''urgence.

Dans ce rle, vous serez responsable d''assurer un soutien en communications 24 heures sur 24, 7 jours sur 7 aux services policiers, de coordonner les activits d''intervention d''urgence et de veiller la transmission rapide et prcise d''informations critiques entre les quipes internes, les services d''urgence et les partenaires externes.

La personne retenue jouera un rle essentiel dans le maintien de la scurit publique et la continuit des oprations lors de situations courantes et d''urgence.

Type d''emploi: Permanent | Temps plein Notre engagement envers la diversit et l''inclusion Chez Adecco, notre raison d''tre est simple : faonner l''avenir du travail pour tous .

Nous incarnons nos valeurs - Passion, Collaboration, Inclusion, Courage et Priorit au client - en favorisant un milieu de travail o la diversit est clbre et o chaque voix compte.

Ce poste est ouvert aux personnes qui s''identifient comme membres des Premires Nations, Inuit et/ou Mtis, les peuples autochtones du Canada.

Par cette initiative, Adecco prend des mesures concrtes afin de soutenir la reprsentation quitable des peuples autochtones au sein de la population active, conformment au paragraphe 16(1) de la Loi canadienne sur les droits de la personne.

Ensemble, nous contribuons btir l''avenir du travail pour tous.

Responsabilits Services de soutien aux communications Fournir un soutien oprationnel et en communications au personnel policier et aux intervenants internes.

Utiliser des systmes de rpartition assiste par ordinateur (RAO/CAD) pour recevoir, prioriser, traiter et rpartir les appels provenant du public, des employs et des services d''urgence.

Coordonner les activits d''intervention d''urgence en dpchant les services policiers ou autres services d''urgence selon les besoins.

Recevoir et transmettre les communications d''urgence par radio et tlphone.

Maintenir des registres, rapports, journaux et dossiers de communication prcis et jour.

Informer la direction et les quipes de gestion des incidents majeurs et des situations en volution.

Rpondre aux demandes d''information concernant les immatriculations de vhicules, les dossiers de conduite, les mandats et d''autres bases de donnes d''application de la loi, et transmettre les renseignements autoriss.

Saisir et mettre jour les informations relatives aux incidents, biens vols, mandats et dispositions dans les systmes appropris.

Prioriser les appels entrants et dterminer les mesures prendre.

Coordonner les communications et les activits oprationnelles entre le personnel policier et les services d''urgence locaux.

Assurer le suivi de la scurit des agents et maintenir une connaissance constante des oprations sur le terrain.

Intervention d''urgence et coordination des parties prenantes Agir titre de liaison entre les services policiers, les intervenants d''urgence et les dpartements internes lors d''incidents critiques.

Maintenir des communications rgulires avec de multiples intervenants internes et externes afin de soutenir les oprations.

Participer aux communications lors d''vnements tels que les intrusions sur les voies, les draillements, les urgences et autres perturbations oprationnelles.

Veiller ce que les informations critiques soient transmises de manire exacte, professionnelle et dans les dlais requis.

Collaborer avec diffrents services, notamment les Affaires publiques, la Gestion des risques, les quipes d''intervention d''urgence et d''autres groupes oprationnels.

Soutien oprationnel Soutenir les activits continues du centre de communications dans un environnement oprationnel 24 h/24 et 7 j/7.

Respecter les procdures, protocoles et exigences rglementaires tablis.

Contribuer la coordination efficace des activits d''intervention d''urgence.

Assurer la confidentialit des informations sensibles et des dossiers.

Qualifications et comptences Diplme d''tudes secondaires ou combinaison quivalente de formation et d''exprience.

Une attestation d''tudes collgiales (AEC) en rpartition d''urgence ou une certification connexe constitue un atout.





Minimum de 1 3 ans d''exprience dans un centre de rpartition, un centre d''appels, un environnement de communications, de service la clientle, d''intervention d''urgence ou un domaine connexe.

Une exprience avec les systmes de rpartition assiste par ordinateur (CAD/RAO) constitue un atout.

Une exprience en centre d''appels constitue un atout.

Une exprience en communications radio constitue un atout.

Une exprience en service la clientle constitue un atout.

Excellente capacit demeurer calme et concentr(e) dans des situations forte pression.

Solides aptitudes en prise de dcision et en rsolution de problmes.

Excellentes comptences en communication orale et crite.

Excellentes habilets en organisation et en gestion du temps.

Capacit grer plusieurs priorits simultanment.

Souci du dtail et haut niveau de prcision.

Capacit collaborer efficacement avec des intervenants internes et externes.

Professionnalisme, discrtion et jugement dans la gestion de renseignements confidentiels.

Capacit s''adapter rapidement aux changements de priorits et aux situations d''urgence.

Connaissance des systmes de rpartition assiste par ordinateur (CAD/RAO) considre comme un atout.

Excellentes aptitudes en saisie de donnes et au clavier (tests pouvant tre requis).

Matrise des applications Microsoft Office et des systmes informatiques gnraux (tests pouvant tre requis).

Capacit surveiller et utiliser efficacement plusieurs crans informatiques simultanment.

Connaissance du Centre d''information de la police canadienne (CIPC/CPIC) considre comme un atout.

Doit tre lgalement autoris(e) travailler au Canada et y rsider.

Reconnaissance territoriale Adecco reconnat que son sige social est situ Tkarn:to/Toronto , sur le territoire traditionnel de nombreuses Nations, notamment les Anishinaabeg, les Haudenosaunee, les Hurons-Wendat et les Mississaugas de Credit.

Nous reconnaissons galement que nos quipes travaillent dans des bureaux et des collectivits partout au pays, sur les territoires ancestraux et contemporains des Premires Nations, des Inuit et des Mtis.

Nous nous engageons poursuivre notre apprentissage, entretenir des relations respectueuses et poser des gestes concrets en partenariat avec les communauts autochtones.

Ce poste vous intresse? Postulez ds maintenant! Notre quipe dynamique de recrutement communiquera avec vous si votre profil correspond aux exigences du poste.

Adecco is currently hiring a full-time Communication Centre Analyst to join our client''s Police Communications team.

This is an exciting chance for a highly organized and calm professional who thrives in a fast-paced setting and is passionate about supporting emergency response operations.

In this role, you will be responsible for providing 24/7 communications support to police personnel, coordinating emergency response activities, and ensuring the timely and accurate exchange of critical information between internal teams, emergency services, and external stakeholders.

The successful candidate will play a vital role in maintaining public safety and supporting operational continuity during routine and emergency situations.

Job type: Permanent | Full time Our Diversity & Inclusion Statement At Adecco our purpose is simple: to make the future work for everyone.

We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters.

This position is open to individuals who self-identify as First Nations, Inuit, and/or Mtis, the Indigenous peoples of Canada.

Through this initiative, Adecco is taking proactive measures to support the equitable representation of Indigenous peoples in the workforce in alignment with section 16(1) of the Canadian Human Rights Act.

Together, we''re making the future work for everyone.

Responsibilities: Communication Support Services Provide communication and operational support services to police personnel and internal stakeholders.





Utilize Computer-Aided Dispatch (CAD) systems to receive, prioritize, process, and dispatch calls from the public, employees, and emergency service agencies.

Coordinate emergency response activities by dispatching police and other emergency services as required.

Receive and transmit emergency communications through radio and telephone systems.

Maintain accurate records, logs, reports, and communication files.

Keep management and leadership teams informed of significant incidents and developing situations.

Receive requests for information related to vehicle registrations, driving records, warrants, and other law enforcement databases, and provide relevant information as authorized.

Enter and update information related to incidents, stolen property, warrants, and dispositions within applicable systems.

Prioritize incoming calls and determine appropriate response actions.

Coordinate communications and operational activities between police personnel and local emergency response agencies.

Monitor officer safety and maintain awareness of field operations at all times.

Emergency Response & Stakeholder Coordination Act as a liaison between police services, emergency responders, and internal departments during critical incidents.

Maintain communication with multiple internal and external stakeholders to support operational response efforts.

Assist with communication during incidents such as trespassing events, derailments, emergencies, and other operational disruptions.

Ensure that critical information is communicated accurately, professionally, and in a timely manner.

Collaborate with departments including Public Affairs, Risk Management, Emergency Response, and other operational teams.

Operational Support Support continuous communication centre operations in a 24/7 workplace.

Follow established procedures, protocols, and regulatory requirements.

Contribute to the efficient and effective coordination of emergency response activities.

Maintain the confidentiality of sensitive information and records.

Qualifications and Skills: High School Diploma or equivalent combination of education and experience.

Attestation of Collegial Studies (ACS) in Emergency Dispatch or a related certification is considered an asset.

Minimum 1 to 3 years of experience in a dispatch, communications, customer service, call centre, emergency response, or related environment.

Experience with Computer-Aided Dispatch (CAD) systems is considered an asset.

Call centre experience is considered an asset.

Radio communications experience is considered an asset.

Customer service experience is considered an asset.

Strong ability to remain calm and focused in high-pressure situations.

Excellent decision-making and problem-solving skills.

Strong verbal and written communication skills.

Excellent organizational and time-management abilities.

Ability to manage multiple priorities simultaneously.

Strong attention to detail and accuracy.

Ability to collaborate effectively with internal and external stakeholders.

Professionalism, discretion, and sound judgment when handling confidential information.

Ability to quickly adapt to changing priorities and emergency situations.

Knowledge of Computer-Aided Dispatch (CAD) systems is considered an asset.

Excellent keyboarding and data-entry skills (testing may be required).

Proficiency with Microsoft Office applications and general computer systems (testing may be required).

Ability to effectively monitor and work across multiple computer screens simultaneously.

Knowledge of Canadian Police Information Centre (CPIC) systems is considered an asset.

Mu st be legally eligible to work, and reside in Canada Land Acknowledgement Adecco acknowledges that our head office is located in Tkarn:to/Toronto, on the traditional territory of many Nations, including the Anishinaabeg, the Haudenosaunee, the Huron-Wendat, and the Mississaugas of the Credit First Nation.

We recognize that our teams operate in offices and communities across the country, on the ancestral and contemporary lands of First Nations, Inuit, and Mtis Peoples.

We''re committed to continued learning, respectful relationships, and taking meaningful actions in partnership with Indigenous communities.

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role. @@jCACNR6683

📌 Analyste, Centre de Communications - Montreal, QC
🏢 Adecco Canada
📍 Montreal