Job Description Service Delivery Manager Azure Cloud Infrastructure & Operations Required Skills & Experience 8+ years of overall IT industry experience.

Proven experience in Service Delivery Management within enterprise environments.

Experience managing onsite and offshore delivery models and distributed teams.

Robust customer-facing experience, including stakeholder and escalation management.

Technical Skills Azure Cloud Infrastructure (IaaS & PaaS) Azure Operations and Governance Incident, Problem, Change, and Service Request Management Service Level Management (SLM) Operational Reporting and Performance Monitoring Cloud Infrastructure Operations Risk and Compliance Management Leadership Skills Team Leadership and People Management Stakeholder Management Conflict Resolution and Escalation Handling Resource Planning and Workforce Management Continuous Service Improvement Preferred Qualifications ITIL Foundation Certification or higher.

Microsoft Certified: Azure Administrator Associate.

Microsoft Certified:



Azure Solutions Architect Expert.

Experience supporting cloud transformation and modernization programs.

Familiarity with automation, Dev

Ops practices, and cloud governance frameworks.

Key Responsibilities Serve as the primary point of contact for clients on all service delivery and operational matters.

Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.

Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.

Monitor service performance and implement corrective actions to maintain service quality and operational excellence.

Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction.

Requirements Sailpoint

📌 Service Delivery Manager – Azure Cloud Infrastructure & Operations (Montreal)
🏢 Astra North Infoteck
📍 Montreal