Join Citi as a Customer Service Analyst at the intermediate level, focusing on client support and resolution strategies. This full time position prioritizes high-quality service and effective issue management.

As an integral member of the Customer Service team, you'll oversee a portfolio of key clients, addressing their concerns and ensuring timely resolutions. You will provide valuable coaching to colleagues, maintain open communication with clients, and implement process enhancements. This role demands your strong project management skills and ability to influence stakeholders effectively.

Key Responsibilities:
• Resolve issues for high-profile client portfolios
• Assist team members and handle escalations




• Develop client relationships through regular interactions
• Communicate system failures and updates effectively
• Advocate for process improvements to enhance service

Requirements:
• 2-5 years of customer service experience required
• Experience in a business or financial context preferred
• Excellent organizational and project management skills
• Bilingual in English and French (spoken/written)
• Proven ability to analyze and resolve complex issues

Leverage your client management skills for success with Citi.
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📌 Citi Customer Service Analyst Intermediate Role (Ontario)
🏢 Citigroup
📍 Ontario