Join a dynamic team as a Technical Support Agent specializing in electrical and mechanical systems. Providing remote troubleshooting and expert guidance, you'll ensure customer satisfaction in industrial equipment environments.

This role supports Canadian customers, focusing on technical problem-solving for loading dock equipment. You will collaborate with Engineering, Sales, and Product Development to enhance product performance and build strong relationships with clients. Ideal candidates bring expertise in electrical and hydraulic systems and possess excellent communication skills to convey technical concepts effectively.

Key Responsibilities:
• Offer support through phone, email, and on-site visits
• Troubleshoot electrical, mechanical, and control system issues




• Guide customers through diagnostic and repair processes
• Collaborate with teams to resolve technical challenges
• Maintain records using CRM software

Requirements:
• Completed Electrical Engineering Technician program or equivalent
• Experience with industrial equipment troubleshooting
• Solid analytical and customer service skills
• Ability to read electrical schematics and diagrams
• Independent worker with strong organizational skills

Enhance customer service and technical expertise while supporting industrial equipment needs.
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📌 Technical Support Agent for Equipment (Ontario)
🏢 Engineering Search Firm
📍 Ontario