Join the Ontario Northland Transportation Commission as a Support Services Representative in North Bay, focusing on customer service and technical support. Help resolve user inquiries and incidents effectively.

This position within the Information Technology Services team requires patience and expertise in directing support for ONTC employees and customers. Your role will be pivotal in ensuring timely resolution of issues and maintenance of best practices. A strong foundation in technology and a commitment to customer satisfaction are essential to thrive in this fast-paced setting.

Key Responsibilities:
• Provide first contact resolution for incidents and requests
• Engage with users through calls, emails, and in-person support




• Own the end-to-end incident management process
• Troubleshoot technical issues and escalate when needed
• Nurture relationships with vendors for ongoing support

Requirements:
• Post-secondary diploma in Technology or Business
• 1-2 years in customer service or tech support
• Working knowledge of Microsoft applications
• Strong analytical and problem-solving skills
• Valid Class G Driver's License

Embrace a career where your customer service and technical skills make a difference at ONTC.
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📌 ONTC Support Services Representative Role (Ontario)
🏢 Ontario Northland
📍 Ontario