Serve as the first point of contact for clients calling with credit-card banking questions and requests

Answer incoming calls from credit-card clients and calls transferred from other departments

Assist clients with credit-card operations and inquiries

Identify client needs and proactively suggest solutions supporting their financial goals

Obtain complete information about client issues and summarize and verify facts

Provide information and solutions regarding CIBC credit-card products and services

Assist with credit-card application and cancellation requests

Support best practices and collaborate to find simple banking solutions

Connect and refer clients to appropriate CIBC contacts

Manage client accounts and products and resolve requests efficiently

Leverage CIBC systems, products, and internal departments to address additional client needs

Requirements

Ability to work independently as an Agent @ Home

Secure workspace in a room or office with a door that closes off noises and distractions

Wired internet connection with minimum 15 Mbps download and 10 Mbps upload speeds

Satellite internet providers are prohibited

Flexibility to work full-time shifts Monday-Friday 7:00 AM-midnight and Saturday-Sunday 7:00 AM-10:00 PM





Ability to attend the primary work location within two hours' notice for business-related purposes

Legally eligible to work at the specified location; valid work or study permit where applicable

May be required to complete an attribute-based assessment and other skills tests

French proficiency may be assessed where applicable

Client service, communication, customer experience, call center, outbound calls, and cooperative work skills

Core Competencies
Demonstrates strong client service and communication skills while effectively managing credit-card operations and inquiries. Proficient in leveraging internal systems to provide tailored solutions that support clients' financial goals.

Highest-signal resume keywords

Client Service

Communication Skills

Call Center Experience

Customer Experience

French Proficiency

ATS Optimization Keywords
Soft Skills

Collaborative Work Skills

Problem-Solving

Industry Keywords

Credit-Card Operations

Client Accounts Management

Financial Goals

Application Processing

Cancellation Requests

Tools & Technologies

CIBC Systems

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📌 Contact Center Representative, Credit Cards CARE – 12 Months Contract (Nova Scotia)
🏢 Jobtailor
📍 Nova Scotia