Enhance client success as a Strategic Client Account Manager at MNP. This role demands building relationships and delivering high-quality services to meet client expectations. Join MNP’s Managed Services practice as a Client Account Manager, where your dedication to client relationships will be crucial.
With a minimum of five years in Account Management, you'll oversee service delivery and promote client growth through strategic planning and collaboration with technical teams. Engage in business reviews and report on performance metrics to ensure accountability. Key Responsibilities:
- Build solid relationships with client stakeholders
- Advocate for clients within the organization
- Identify service gaps and drive corrective actions
- Support contract renewals and upsells
- Prepare and present business performance reviews
Requirements:
- 5+ years in Customer Success or Account Management
- Familiarity with technology service delivery frameworks
- Excellent interpersonal skills for client engagement
- Proven organizational skills for account management
- Experience with Executive Business Reviews
Join MNP in driving excellence for clients through impactful account management.