**Where your career meets Canada's future**
At the Vancouver Fraser Port Authority, the work we do
matters.

Every day, our people help connect Canada to global markets,
strengthen supply chains, support sustainable growth, and shape the future of
Canada's largest port.

If you're looking for purposeful work
where your contributions make a difference, you'll find it here - supported by
a team that is collaborative, innovative, and committed to excellence.
**Why join us**
At the port authority, we're
committed to delivering an employee experience that is as rewarding as the work
itself.

We offer: Meaningful work that contributes to Canada's trade andeconomic prosperity
Opportunities for learning, development, and careergrowth
A collaborative and inclusive workplace culture
Competitive compensation and comprehensive benefits
Flexible programs that support employee wellbeing andwork-life integration
Ensure the smooth flow of trade that supports businesses and communities
across Canada.

Safety, precision, teamwork, and a data-driven approach are
central – your decisions have immediate, visible impact.
**Build a career with purpose**
If you're looking for work that is meaningful,
challenging, and connected to something bigger, we'd love to hear from you.

Join us and discover how your career can help shape Canada's future.

The
**Manager, Cruise

Services**
leads the planning, coordination and oversight of cruise
operations and service delivery at the Canada Place Cruise Ship Terminal on
behalf of the Vancouver Fraser Port Authority.

The role is accountable for
ensuring efficient terminal operations, effective stakeholder and customer
relationships, sound contractor oversight, and the ongoing development of
processes, protocols and infrastructure improvements that support a safe,
reliable and high-quality cruise experience.
**What success looks like**
Lead the safe, efficient and reliable operation of the

Canada Place Cruise Ship Terminal, ensuring high service standards andeffective use of terminal capacity and infrastructure.

Oversee seasonal readiness and day-of-operationplanning with cruise lines, government agencies, service providers andstakeholders to ensure seamless passenger and terminal operations.

Lead contingency planning and coordinated responses tooperational disruptions, incidents and emerging issues, ensuring effectivecommunication, escalation and resolution.





Drive continuous improvement initiatives that enhanceoperational performance, passenger flow, terminal capacity, service deliveryand the overall cruise experience.

Manage the cruise ship services and terminalmanagement contract, monitoring operational, service and financial performancewhile ensuring contractual obligations and service standards are achieved.

Establish performance metrics, reporting frameworksand governance processes to strengthen contractor accountability and supportcontinuous improvement.

Oversee cruise-related service providers andoperational agreements, ensuring safe, effective and compliant servicedelivery.

Build and maintain strong relationships with cruiselines, government agencies, terminal partners, transportation providers andother stakeholders to support operational excellence and business objectives.

Represent cruise operations in industry forums,stakeholder committees, customer engagements and operational negotiations,serving as a key ambassador for VFPA.

Provide operational leadership and subject matterexpertise for infrastructure, capital and technology initiatives, ensuringeffective planning, implementation, operational readiness and integration ofnew assets and systems.
**Qualifications**
Must have auniversity degree in Business Administration,Transportation, Engineering, Supply Chain Management, Logistics oranother appropriate related discipline.

An equivalentcombination of education and directly related experience may be considered.

Musthave a minimum of five (5)years of progressively responsible leadershipexperience in transportation, port or terminaloperations, logistics, cruise operations orrelated transportation sectors.

Demonstratedexperience leading complex operational initiatives, projects or programsinvolving multiple internal and external stakeholders.

Strongknowledge and experience in multimodal supply chain operations, transportationsystems, terminal operations, infrastructureinterfaces and operational performance.

Experienceproviding operational advice, recommendations and decision support tomanagement or senior leadership.





Experiencedeveloping and managing relationships with a broad range ofindustry, government, regulatory and operational stakeholders, an asset.

Experiencein both tourism/cruise and cargo supply chain environments is considered anasset.

Demonstratedexperience managing employees and providing direction, performance management,coaching and development, an asset.
**Location:**
Vancouver, Canada
**Job type:**
Exempt, Full-Time, Permanent, Hybrid
**Working environment:**
Normal
office workplace with requirement for occasional work off-site, in the
evenings, on weekends, and/or some travel.
**Marine Transportation Security Clearance:**
The incumbent must obtain and maintain a valid Marine Transportation
Security Clearance as this position is required to access restricted
areas/information as defined by the Marine Transportation Security Regulations.
_Thisis Canadian-based employment, and all employees are expected tomaintain legal eligibility to work in Canada.

Applicants advancing in thehiring process may be subject to technical assignments, psychometricassessments, and/or background checks, including but not limited to criminalrecord, credit, and/or reference checks._
_At the_
_Vancouver

Fraser Port Authority, we are dedicated to employment equity and a workplacereflective of the diversity of our port community.

Webelieve our strength comes from the diverse perspectives, experiences, andbackgrounds of our people.

We welcomeapplications from all qualified candidates, including Indigenous Peoples,women, persons with disabilities, racialized individuals, members of the2SLGBTQIA+ community, and other equity-deserving groups._
_Reasonable accommodationcan be provided in the selection process and while working with the portauthority.

If you require assistance with applying to our openings or areseeking accommodations to apply in an alternative format, please contact usthrough a confidential, secure inbox at [email protected] .

We are committed to supporting your needs and will do our best to provide thenecessary assistance._
_We recognize andacknowledge that we are located on the traditional, ancestral, and uncededterritories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ(Tsleil-Waututh) Nations.

To learn more about our First Nation relationsand commitment to reconciliation, please visit our_
_website_
_._

📌 Manager, Cruise Services (Vancouver)
🏢 Port of Vancouver
📍 Vancouver