Job Description
Insight Global is looking for a Senior Application Support Analyst to join a leading wealth management technology team supporting critical enterprise applications.

This role is ideal for someone with strong application support experience, a customer-first mindset, and expertise in troubleshooting complex production environments.

You will play a key role in maintaining application stability, resolving incidents, monitoring system health, and partnering with both technical and business teams to deliver exceptional support.

Disclaimer: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Skills and Requirements
5+ years of experience in Application Support, Production Support, or a related technology support role.

Hands-on experience supporting Pega-based applications and platforms.

Experience working with AI-powered support tools or automation solutions within an application support environment.

Strong understanding of application architecture, workflows, and business process analysis.

Experience troubleshooting enterprise applications in a high-volume, mission-critical environment.

Knowledge of SQL, Unix/Linux, and job scheduling tools.

Experience with monitoring and observability platforms including Dynatrace, ELK Stack, and Pager

Duty.

Excellent problem-solving, communication, and stakeholder management skills.

Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.

Experience creating support documentation, operational runbooks, and knowledge management resources.

Ability to work effectively with both technical and non-technical stakeholders.

Willingness to participate in a rotational on-call support model.

Experience supporting wealth management, banking, or financial services applications.

Familiarity with incident management, change management, and ITIL practices.

Exposure to cloud-based application environments and contemporary observability tools.

Experience working in highly regulated enterprise environments.

📌 Senior Application Support Analyst (Toronto)
🏢 Insight Global
📍 Toronto