We are seeking an experienced and strategic
**Service

Now Architect**
to lead the design, implementation, and scaling of our enterprise Service

Now platform.

In this role, you will bridge the gap between business strategy and technical execution, defining the architectural roadmap across ITSM, ITOM, CSM, HRSD, or custom application scopes.

You will collaborate closely with cross-functional IT leaders, developers, and stakeholders to ensure platform stability, optimal performance, seamless integrations, and alignment with industry best practices (ITIL).

Req# (phone hidden)
**Responsibilities**
Architectural Vision & Roadmap: Own the end-to-end technical roadmap for the Service

Now platform, ensuring scalability, security, and alignment with organizational goals
Solution Design: Translate complex business requirements into robust, scalable, and upgrade-safe technical designs utilizing out-of-the-box (OOTB) functionality wherever possible
Platform Governance & Best Practices: Establish and enforce governance frameworks, coding standards, instance hygiene, update set management, and release processes
Integration & Ecosystem Management: Design and oversee complex integrations between Service

Now and third-party enterprise tools (e.g., Datadog, Jira, Pager

Duty, AWS, Azure, SSO/LDAP) using REST/SOAP APIs, Integration

Hub, and MID Server architectures
Technical Leadership & Mentorship: Guide and mentor a team of Service

Now developers, administrators, and analysts; conduct code reviews and architecture design reviews
Upgrade & Performance Optimization: Manage periodic instance upgrades,



monitor system performance, troubleshoot bottlenecks, and optimize database and script execution
**Requirements**
8+ years of total IT experience with at least 5+ years specializing in Service

Now architecture, design, and implementation within large enterprise environments
Deep technical proficiency in core IT Service Management (ITSM) and one or more adjacent domains: IT Operations Management (ITOM - Discovery, Service Mapping, Event Management), Customer Service Management (CSM), HR Service Delivery (HRSD), or Strategic Portfolio Management (SPM)
Advanced knowledge of Service

Now development standards: Java

Script, Jelly, AngularJS, HTML/CSS, Flow Designer, Workflow, Business Rules, Client Scripts, Script Includes, and UI Actions
Experience with Integration

Hub, REST/SOAP web services, MID Servers, and OAuth configurations
Strong adherence to ITIL v4 framework (ITIL certification preferred)
Experience with Agile/Scrum delivery methodologies
Service

Now Certified Master Architect (CMA) or Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) in ITSM, ITOM, or related modules
ITIL 4 Foundation (or higher)
**We offer**
Extended Healthcare with Prescription Drugs, Dental and Vision,



and Healthcare Spending Account (Company Paid)
Life and AD&D; Insurance (Company Paid)
Employee Assistance Program (Company Paid)
Telehealth (Company Paid)
Short-term Disability (Company Paid)
Long-Term Disability
Paid Time Off (including vacation and sick days)
Registered Retirement Savings Plan (RRSP) with Company match
Maternity/Parental/Adoption Leave Top-up
Employee Stock Purchase Program
Critical Illness Insurance
Employee Discounts
Unlimited access to Linked

In learning solutions
EPAM Systems, Inc. is an equal chance employer.

We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities.

We are committed to recruiting, hiring, developing and promoting employees without discrimination.

As a global employer, this commitment includes complying with all laws in the countries in which we operate.

Nevertheless, we believe equal employment practices should not be limited to what the law requires.

Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

📌 Senior ServiceNow Architect (Canada)
🏢 EPAM Systems
📍 Canada