Join Ontario One Call as a Support Services Supervisor in a hybrid role based in Sudbury. Oversee a dedicated team and enhance client relationships with a focus on solutions.

This role requires a proactive leader who is skilled at managing Support Services Specialists and addressing escalations effectively. You will advocate for team training and development while ensuring that services are delivered with accuracy and best practices in mind. Your efforts will shape a supportive environment that promotes long-term relationships and growth.

Key Responsibilities:
• Lead Support Services team and performance management
• Conduct training and support for professional development
• Investigate escalated requests and issue troubleshooting




• Maintain communication with internal departments
• Gather and analyze data for service improvement

Requirements:
• Background in support or services management
• Robust analytical skills to address service issues
• Proficiency with technology, including CRM and GIS
• Effective mentoring and coaching abilities
• Communication skills to liaise with stakeholders

Lead your team and ensure high-quality service in the Support Services Supervisor role.
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📌 Hybrid Supervisor for Support Services Team (Ontario)
🏢 Ontario One Call
📍 Ontario