Join Canadian Blood Services as a Donor Experience Manager focusing on strategy and design to enhance donor loyalty. This hybrid position requires solid leadership and analytical skills.

In this Temporary full-time role within the Insight and Donor Experience division, you will spearhead initiatives that improve every touchpoint in the donor journey. Your background in service design and customer experience strategy will be essential in guiding integrated approaches to boost retention and donation frequency.

Key Responsibilities:
• Design and improve donor experience strategies
• Collaborate across functions for streamlined donor journeys
• Analyze donor trends to implement practical improvements




• Develop dashboards and reporting for performance metrics
• Lead transformation initiatives for impactful experiences

Requirements:
• Degree in Business Administration, Marketing, or similar
• At least 5 years in service design or marketing strategy
• Proven experience in customer experience excellence
• Familiarity with design project management tools
• Leadership role experience in diverse teams

Leverage your expertise to enhance donor satisfaction and retention at Canadian Blood Services.
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📌 Donor Experience Manager at Canadian Blood Services (Quebec City)
🏢 Canadian Blood Services
📍 Quebec City