As a Technical Support Analyst for the Avigilon Alta suite, you serve as a pivotal connection point between complex cloud-based security platforms and our installation partners. In this role, you will analyze and resolve technical challenges spanning cloud software, mobile applications, and physical hardware wiring to help ensure our video and access control systems maintain optimal performance
At Motorola Solutions, everything starts with our people, and we empower team members to bring their authentic selves to do their best work. You will join a collaborative technical team that values continuous learning, proactive support, and customer impact. Bachelor’s degree or equivalent practical experience
Omnichannel Technical Resolution
Analyze and resolve complex technical inquiries across phone, email, chat, web portals, and messaging channels
Proactively manage the lifecycle of customer support cases within the CRM to help ensure seamless escalations and transparent communication
Guide on-site installation partners remotely through technical deployment challenges and hardware wiring inquiries
Knowledge Generation & Lab Mastery
Drive Knowledge-Centered Service (KCS) practices by creating, refining, and sharing knowledge base content to enable self-service options
Utilize on-site lab facilities and pre-release software environments to test, isolate, and master hardware and platform features
Maintain accurate troubleshooting logs to document issue resolution steps and systemic edge cases
Cross-Functional Collaboration
Collaborate across internal messaging and meeting tools with product management, engineering, and sales teams to communicate user feedback




Participate in deep-dive training sessions led by senior escalation staff and engineering teams to expand technical capabilities
Gather partner insights to inform ongoing system reliability and software platform enhancements
Technical Expertise
Cloud Platform & Hardware Troubleshooting to analyze SaaS access control systems, video management platforms, and associated wiring or integrations
Mobile & Network Ecosystem Support to resolve app connectivity, wireless lock communications, and system integration issues
Technical Communication to convey complex system architecture concepts clearly to technical partners and end-users
Professional Experience
Technical Case Management using CRM tools to systematically track, resolve, and document customer cases
Cross-Functional Communication to partner effectively across engineering, product teams, and external technical installers
Operational Adaptability to support shift-based schedules assisting a global network of partners
Benefits Flexible work models
Paid time off
Paid parental and family leave
Health care benefits
Global wellness resources
Employee assistance programs
Rotation programs
Mentor relationships
Learning and development opportunities
Retirement benefits
Employee bonuses
Stock grants & employee stock purchase plans
Technical support or customer service experience1+ years of experience in Technical Support or Customer ServiceLegal authorization to work in Canada is requiredHigh School Diploma or higherIf you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a outstanding addition to our teamTechnical certifications such as CompTIA A+ or CCNAExperience supporting access control systems or video management softwareWorking knowledge of Windows Server administration and network configuration

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📌 Technical Support Analyst (Hybrid) (British Columbia)
🏢 Motorola Solutions
📍 British Columbia