Join Amazon's Operations Management Center as an InfraOps Support Manager II, overseeing Tier I and II support for enterprise infrastructure. Drive operational excellence and continuous improvement.

As a vital leader, you’ll manage a team tasked with delivering high-quality engineering support for network, AV, and print services. The role emphasizes hands-on technical guidance, team development, and operational management in a dynamic workplace. Your leadership will ensure teams meet service expectations while fostering a culture of improvement among engineers.

Key Responsibilities:
• Manage daily operations and team performance
• Lead mentoring and development initiatives for engineers




• Coordinate incident response and coverage across timezones
• Communicate promptly with leadership on operational matters
• Propose and implement new processes and tools

Requirements:
• 2+ years as an IT operations manager
• Bachelor’s degree or equivalent experience
• Expertise in networking protocols (TCP/IP, DNS)
• Windows Server experience spanning 2+ years
• Strong background in technical support

Utilize your leadership skills to manage and develop a high-performing InfraOps team at Amazon.
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📌 Amazon InfraOps Support Manager II Role (British Columbia)
🏢 Amazon
📍 British Columbia