Join Aritzia as an Omni Channel Senior Program Manager to transform customer shipping and returns experiences. Lead initiatives that connect digital interfaces with exceptional service across all touchpoints.

In this strategic role at Aritzia, you will spearhead the Omni Department’s mission to enhance the customer journey through effective logistics. You will oversee the Shipping and Returns Program, ensuring services are competitive and responsive to customer needs. Collaborate with senior leaders to implement solutions that optimize delivery and create seamless experiences.

Key Responsibilities:
• Develop and execute an enduring omni strategy for customer engagement
• Enhance logistics services, emphasizing timeliness and convenience
• Drive the Customer Shipping and Returns Program to improve satisfaction




• Identify technology solutions to enable cross-channel consistency
• Work collaboratively with eCommerce and supply chain teams

Requirements:
• Proven track record as a program manager in logistics or eCommerce
• Robust leadership and team collaboration skills
• Experience in strategic planning and execution
• Comprehensive understanding of customer-focused operations
• Knowledge of digital customer touchpoints and delivery models

Lead transformative shipping solutions at Aritzia, elevating customer experiences through excellent program management.
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📌 Omni Channel Senior Program Manager (British Columbia)
🏢 OpenTalent
📍 British Columbia