AVASO Technology is seeking a customer-oriented IT Support Engineer to serve at our Technical Bar in Montreal, QC. If you thrive on troubleshooting and delivering stellar user experiences, we want to hear from you.

This full-time role focuses on Level 2 support for walk-up technical issues. You will troubleshoot Windows OS, laptops, and network connectivity, while executing quick fixes and managing device hot-swaps. Your ability to create and route incident tickets accurately will ensure seamless service delivery in compliance with IT policies.

Key Responsibilities:
• Provide hands-on support for Windows OS and hardware issues
• Execute quick fixes for password resets and AD access
• Manage and configure replacement laptops and peripherals




• Document all interactions and troubleshooting steps
• Assess issues for L2 resolution or escalation needed

Requirements:
• Bilingual in English and French
• Over 4 years in Help Desk or Walk-Up IT Support
• Familiarity with Windows environments and basic networking
• Good understanding of ServiceNow or similar tools
• Solid communication skills for end-user engagement

Leverage your troubleshooting skills and IT knowledge to enhance user experiences at AVASO Technology!
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📌 IT Support Engineer at AVASO Technology (Quebec City)
🏢 AVASO Technology Solutions
📍 Quebec City