Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?
Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists, and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country. We offer competitive salaries and benefits, flexible schedules, and opportunities for professional development and growth. For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca or call 1-(phone hidden).
Position Title: Patient Appointment Coordinator
Location: Sudbury, ON
Term: Full-time, Contract (12 months); existing vacancy
Reports To: General Manager, Eye Van Program
Salary: $24.05/hour
Posting date: September 3, 2026
Closing date: September 18, 2026
About The Eye Van Program Established as part of the Prevention of Blindness program in partnership with the Eye Physicians and Surgeons of Ontario, the Vision Loss Rehabilitation Canada Eye Van is a fully equipped, medical mobile eye care clinic that travels annually to provide ophthalmology service in Northern Ontario. This cutting-edge program is aimed at reducing the incidence of vision loss within underserved, rural, remote, and Indigenous communities closer to home.
I. Scope And Summary Of Primary Responsibilities In covering a broad range of duties, the emphasis of this position is to ensure that all patients have an opportunity to access the Eye Van program. Coordinating the patient schedule for the annual tour, you will deliver high level customer service through strong communication, collaboration, and coordination of patient information. This includes working with the programs electronic medical records software to manage patient information, referrals, and other medical information.
II. Essential Functions Within a distinct geographic area, completes the booking process for patients' appointments and prepares patient clinic appointment schedule for each town
Updates patient demographics and referral information




Coordinates information received through the fax and informed appropriate staff as required
Maintains a comprehensive list of referring health care providers and Eye Van doctors
Review and prepares patient recall lists to support the planning of patient appointment schedules
Understands and able to provide information about Eye Van Program and VLRC services and resources
Flags urgent/critical situations to Supervisor or other designated staff
Ensures all patient information is accurately entered into Medical Database in a timely manner
Scans documents into Electronic Medical Database and using naming convention standards
Manages workload and patient appointment schedules in effective and efficient manner
Processes cancellations and changes to patient appointments efficiently and advises appropriate staff as required
Provides support to ensure that updates for OHIP codes, OHIP reports are updated on appropriate lists, assist with the correction of OHIP billing errors, and payment reports
Communicates with health care organizations regarding patient referrals to the Eye Van and referrals to other health care organizations and/or specialists
Provides administrative support related to the pre and post Eye Van Tour, general manager and other team members as required
Relationships Works both independently and collaboratively with the team and other departments
Problem Solving/Time Frame of Impact Works under the general direction of established processes and utilizes established business rules, service standards and practices, and ensures policy and procedures are followed in a timely fashion
Participates in service evaluation and program planning processes as needed to maintain and improve service outcomes
Participates in a supportive team environment to meet the operational and team objectives
Decision Autonomy Works under the general direction of national/divisional guidelines and standards but has latitude in making decisions on routine tasks




Consults with supervisor on issues that are more complex or may require upper-level approval
Exercises judgment and tact when dealing with individuals and demonstrates sound judgment in when to elevate issues to the next level
Committed to maintaining privacy and confidentiality
Requirements III. Qualifications Proficient level of knowledge working with medical applications and software related to and including the management of caseloads
Demonstrated organizational and time management skills
Sensitivity to the needs of persons with vision loss
Ability to effectively communicate verbally and in writing
Detail-oriented, with ability to enter data accurately
Proficient in the use of Microsoft Office software and database management and willingness to learn new software applications
Knowledge of eye conditions and blindness prevention would be an asset
Experience and Education A college diploma in medical administration or 3 years working experience within an administrative function
Proficient typing and keyboarding skills
OHIP billing experience and knowledge of medical software are considered assets
Bilingual in French and English is considered an asset
Work Environment Ability to work flexible hours
VLRC is committed to creating and fostering an inclusive workplace and we are committed to a fair, transparent, and accessible recruitment process. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or deafblind, and those who identify as women and/or 2SLGBTQ+. We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset.
VLRC is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process. Please note that the successful candidate will be required to pass a standard Vulnerable Sector Check.
We understand that not everyone brings 100% of the skills and experience for the role. If you possess similar experience to what we've listed above, we encourage you to apply. We believe that diverse experience, transferable skills, and passion are key! We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted.

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📌 Patient Appointment Coordinator (Ontario)
🏢 Vision Loss Rehabilitation Canada
📍 Ontario