Become a key contributor at Canadian Tire Services as an Operations Analyst, excelling in budgeting, forecasting, and staffing analysis within the contact centre. Bring your problem-solving skills to foster operational efficiency.

The Operations Analyst role plays an essential part in the Operational Analytics & Insights team. You will support contact centre management in reaching service and budget goals, enhancing customer experiences through data-driven recommendations. Your expertise will help streamline staffing projections and capacity planning efforts.

Key Responsibilities:
• Support management with budgetary monitoring and goal achievement
• Create and continually improve staffing models
• Maintain performance dashboards for leadership review




• Track spending against approved budgets
• Provide recommendations for operational improvements

Requirements:
• Relevant degree or diploma in Business Analytics or similar
• Excellent analytical and critical thinking skills
• Advanced proficiency in Excel, Power BI, and SQL
• Familiarity with Databricks and Tableau is advantageous
• Ability to build effective relationships across teams

Utilize your expertise in budgeting and analysis at Canadian Tire for a rewarding career journey.
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📌 Budgeting and Staffing Operations Analyst (Ontario)
🏢 Canadian Tire Bank
📍 Ontario