Join Reena's team as a Tier 1 IT Support Analyst and provide crucial technical support from Thornhill, ON. Ensure customer satisfaction with effective solutions in a full time role focusing on hardware and software issues.
As a key participant in Reena’s IT department, you will handle troubleshooting for various devices and assist local and remote users efficiently. The role requires solid customer service skills and a proactive approach to resolving technical issues.
Key Responsibilities:
• Deliver courteous frontline support for technical issues
• Troubleshoot laptops, printers, and network problems
• Escalate support issues when necessary
• Manage tickets with the Service Desk software
• Conduct hardware configurations and installations
Requirements:
• 2 years college diploma in IT or a related field
• 1–2 years experience in an IT Service Desk role
• Knowledge of Active Directory and Microsoft Exchange
• Strong problem-solving and communication skills
• Ongoing professional development commitment
Utilize your IT expertise to enhance user experience at Reena in Thornhill.
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📌 Tier 1 IT Support Analyst Role (Ontario)
🏢 Reena
📍 Ontario