Become a pillar of support at Lightspeed as a B2B Technical Support Specialist. Help brands and retailers navigate the NuORDER platform with expert guidance and problem-solving skills.

In this role, you will utilize your passion for technology and customer service to assist clients with technical issues. You will troubleshoot problems, manage inquiries through various channels, and work towards achieving the best customer outcomes. A track record in SaaS environments is a plus for candidates eager to contribute to team success.

Key Responsibilities:
• Review integration logs and troubleshoot app bugs
• Provide configuration advice on NuORDER platform features
• Efficiently manage customer ticket inquiries via email and chat




• Test and diagnose client issues for improved resolutions
• Collaborate with team members to enhance support processes

Requirements:
• 2+ years in analytic customer support or SaaS
• Understanding of B2B eCommerce and wholesale retailing
• BA/BS degree or equivalent experience preferred
• Proficiency in data analysis and communication skills
• Self-starter with a problem-solving mindset

Contribute to the premier customer experience at Lightspeed through exceptional technical support and teamwork.
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📌 B Technical Support Role at Lightspeed (Alberta)
🏢 Lightspeed Commerce
📍 Alberta