Become a key player at OPENLANE as a Client Relationship Representative, enhancing client interactions in the vehicle remarketing industry. Deliver exceptional service while managing critical accounts.
In this role, you will facilitate connections between clients and operational teams at OPENLANE. You will ensure precise execution of vehicle inspections and audits while building strong client relationships. The position emphasizes teamwork, adaptation to change, and an unwavering focus on customer satisfaction.
Key Responsibilities:
• Serve as the main contact for daily client inquiries
• Monitor and report on client SLA metrics
• Participate in monthly updates with clients
• Collaborate to address operational challenges
• Provide solutions to client issues with innovation
Requirements:
• 2 to 3 years in a customer-facing role
• Robust interpersonal and communication skills
• Detail-oriented with excellent organization
• Basic understanding of automotive industry
• Knowledge of Salesforce CRM and Google Workspace a plus
Utilize your experience in customer service to support growth and innovation at OPENLANE.
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