Join our team as a Part time Helpdesk Support Specialist focused on technical support in Oakville. Your expertise in Windows laptops and iPads will be vital in ensuring efficient IT operations.

This service-oriented role, approximately 16 hours per week, supports our Technical Support Team with front-line ticket triage, device preparation, and employee onboarding. You'll handle help desk requests, perform Level 1 troubleshooting for various devices, and assist in managing hardware inventory, contributing to smoother daily operations.

Key Responsibilities:
• Respond to help desk tickets, calls, and emails
• Perform Level 1 troubleshooting on Windows laptops and iPads
• Configure and deploy devices accurately
• Assist in onboarding and offboarding processes
• Document common issues and support ticket updates

Requirements:
• Organized, dependable, and detail-oriented
• Strong communication skills in English
• Familiarity with Microsoft 365 tools
• Previous help desk or customer support experience preferred
• Comfort with hands-on technical tasks

Leverage your technical skills and support our IT operations as a crucial Helpdesk Support Specialist.
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📌 Part-Time Helpdesk Support Specialist (Ontario)
🏢 Encore
📍 Ontario