Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description POSITION PURPOSE SUMMARY The Front-Line Worker is responsible for delivering exceptional direct support, assistance and encouragement to The Gateway clients. The accomplishing of the Salvation Army's mission starts with the Front-Line Workers' ability to provide the residents with the resources they require to maximize their full potential in all spheres of life body, mind and soul. It is imperative that the incumbent align the delivery of their services with the core values by committing to a high standard of excellence and treating all staff and residents with respect and dignity. The Front-Line Worker provides a safe and secure environment for residents and visitors.
SERVICE RESPONSIBILITIES All Shifts
Signs in for shift and reads all Logbook entries
Take on role as Fire Captain each shift during emergency situations
Handles the admission, orientation for new intakes. Read and review house rules with new intake and complete the Triage
Ensure enforcement of house rules,



including behavior modification discussions, giving/reviewing warnings and behavioral contracts
Enters all Intakes and Discharges on SMIS, process intake paperwork and upload necessary documents on SMIS
Print out SMIS bed log at end of shift and ensure that SMIS, the bed roster and Logbook match all shift activity, and ensure SMIS Queue is up to date
Accurately records day-to-day happening using appropriate methods; maintains logbooks and completes incident reports
Keeps a record of Presto Cards distributed and confirm how many cards are remaining before and at the conclusion of the shift
Monitors the activities of the residents and maintains availability for personal, practical and moral support
Provides the residents with their stored medication having them complete the medication distribution form, including providing safe storage and recording of prescribed medication, as requested by the resident.
Liaises with internal referral sources and external agencies as needed
Keep a record of bag lunch, late dinner requests and food allergies
Distribute late meals, bag lunches, coffee/tea, and serve snacks
Announce mealtimes, secure volunteers for tidying up
Oversee mealtimes and provide supervision in the serving area
Empty garbage cans as needed
Sweep/mop serving area as needed
Make announcements to residents as needed
Write messages for residents and notify residents accordingly




Distribute clothing and personal hygiene items as requested by the residents
Provide harm reduction resources and distribute safe use supplies as requested
Accept and document in the communication log donations received; place donations in storage bins to be washed, sorted and stored in the Storage Room
Respond to and direct all telephone inquiries/voicemails accordingly
Carries out wellness checks throughout the building in accordance with policies and procedures
Record all facility issues and concerns on the appropriate Work Order/Supply Order document
Assist residents with signing up for computer, and laundry services and monitor usage and provide support as needed
Assists and participates in resident functions on special occasions or activities
Place used walkie talkie on charger at the end of each shift
Contact repair people as needed
Approve overnight passes, working passes and curfew extensions
Tidy front desk/intake area throughout the shift
Assist residents who are Triaged at Level 1 with any resources/referrals that may be required as their Keyworker
Bag/label residents' belongings and place in storage room that have been left behind according to policies and procedures
Cleaning/disinfect cots and make available for recent intake in the absence of housekeeping
Perform other duties required by administration
Night Shift specific. Complete nightly bed checks and discharge as needed, as per policy and procedure
ACCOUNTABILITIES CRITICAL RELATIONSHIP MANAGEMENT Internal: Reports directly to the Front Line Supervisor
Indirectly reports to the Property Manager, Assistant Director and/or the Director
Develop close working relationships with all staff within the organization including Housekeeper, Janitors, Case Worker, Hou

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📌 Relief Frontline Worker (Ontario)
🏢 Salvationarmyca
📍 Ontario