Advance your career with Teleperformance as a Customer Support Specialist II in Toronto. Engage with B2B clients, ensuring efficient resolutions in a hybrid workspace setting.

As a Customer Support Specialist II at Teleperformance, you will work directly with dental offices to streamline customer interactions and enhance service delivery. This role blends remote and on-site work after the initial 90 days, focusing on complex issue resolution while supporting various account structures. Your ability to empathize with customers will be vital.

Key Responsibilities: • Address order-related concerns,



including returns and discrepancies • Maintain essential customer master data and account structures • Process and manage non-voice order queries • Handle defective product reports with accuracy • Triage complex customer issues effectively

Requirements: • 1–2 years of experience in customer service or B2B • Solid problem-solving capabilities • Experience with managing multi-layered accounts • Proficiency in CRM systems and case management tools • Excellent written communication skills

Leverage your skills in customer support and operational excellence to achieve results with Teleperformance. #J-18808-Ljbffr

📌 Toronto Customer Support Specialist II (Winnipeg)
🏢 Teleperformance Spain
📍 Winnipeg