Job Purpose

Working with the Boutique Director/Manager, the Assistant Manager is responsible for

Position

JOB TITLE: Assistant Boutique Manager

REPORTS TO: Boutique Manager

Job Purpose

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

Maximize every sale, minimize stock losses, and bring new clients to the business
Open and close the boutique
Coach, staff, schedule, merchandize, and complete inventory
Ensure policies and procedures are followed in order to achieve maximum results

Job responsibilities

Tasks & Responsibilities

Commercial Performance and Team Management:

Maximize sales and measure sales performance and conversion rates on a daily basis.

Provide and inspire outstanding service to our customers
Assist in assigning and monitoring sales goals of Sales Associates
Responsible for clientele development
Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines

Train, coach, develop, and manage sales associates in selling skills
Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates

Facilitate proper communication between management and associates

Clientele Service And Management

Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
Train the team on optimizing Capture Rate and After Sale to develop personal customer database

Product And Stock Management

Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)
Oversee and participate in department inventories
Monitor proper pricing of merchandise
Minimize stock losses

Process Management





Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
Help solve problems that affect the department’s service, efficiency, and productivity
Lock and secure the store, and oversee compliance with all security procedures
Any other tasks as assigned from time to time

Profile

Skills & Competencies

Develop and train associates, build relationships, utilize skills of associates most appropriately

Provide outstanding customer service
Effectively manage sales staff toward achievement of sales and clienteling objectives

Manage boutique operations effectively including attendance, merchandising, and housekeeping standards

Merchandize effectively
Maintain a fair, consistent set of standards as they apply to work force
Adjust priorities and manage time wisely in a fast-paced environment
Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates

Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment

Requirements

5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting

Sense of initiative and commercial creativity with fashion sensitivity
Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand

Demonstration of own initiative
Ability to work varied hours/days, including nights, weekends, and holidays, as needed

Availability to work the hours necessary to open and/or close the store
Ability to maintain presence on selling floor for long periods as needed




Strong interpersonal, communication, organization and follow-through skills

Benefits

The selected candidate will be offered a salary within the range of $95,000-$110,000 annually plus bonus eligibility
The rate offered will be dependent upon the candidate's relevant skills and experience
Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, paramedical coverage of $1,250. annually, and short and long-term disability
Relocation support offered for candidates residing within Canada (outside of the Vancouver area)

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d'art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive setting providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

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📌 Assistant Boutique Manager, Hotel Vancouver (British Columbia)
🏢 Christian Dior Couture
📍 British Columbia