Join Fidelity Canada as a Business Process Manager to implement creative process improvements. Enjoy a flexible hybrid work arrangement while focusing on operational excellence in Toronto.

In the role of Business Process Manager, you will spearhead change management projects that enhance business operations and client engagement strategies. Your responsibilities will include addressing operational inefficiencies through detailed analysis, process mapping, and collaboration with stakeholders. Your insights will help drive strategic initiatives that align with Fidelity Canada's goals.

Key Responsibilities:
• Facilitate problem-solving workshops among cross-functional stakeholders
• Identify issues and risks within business processes




• Collaborate to create risk-mitigation solutions
• Develop end-to-end process documentation
• Support Learning & Development in creating training materials

Requirements:
• Relevant post-secondary education or equivalent experience
• At least 3 years in Business Process Management
• Minimum of 3 years experience in financial services
• Lean Six Sigma certification preferred
• Strong analytical and communication skills

Apply your experience in process optimization to lead initiatives that matter at Fidelity Canada.
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📌 Fidelity Canada Business Process Manager Role (Ontario)
🏢 Fil
📍 Ontario