Location: Winnipeg, MB (Preferred) | Open to across Canada
Role Summary
We are seeking an experienced ServiceNow Developer with strong expertise in platform development, enterprise integrations, and AI-powered service automation. The ideal candidate will have hands-on experience building ServiceNow solutions, implementing Now Assist use cases, and developing Virtual Agent/Service Desk chatbot capabilities to enhance the employee support experience.
Key Responsibilities
Design, develop, and enhance ServiceNow applications and workflows.
Build and support integrations using REST APIs, Integration Hub, MID Server, and other ServiceNow integration technologies.
Develop and implement Now Assist use cases for ITSM and Service Desk operations.
Design and enhance ServiceNow Virtual Agent and chatbot automation to improve self-service and reduce manual effort.
Configure Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.




Troubleshoot production issues, support releases, and follow ServiceNow development best practices.
Collaborate with architects, business stakeholders, and operations teams to deliver scalable automation solutions.
Qualifications
6-8+ years of ServiceNow development experience.
Strong hands-on experience with ServiceNow integrations and custom development.
Experience implementing Now Assist , Virtual Agent, and chatbot automation.
Experience with ITSM modules and Service Catalog.
ServiceNow CSA certification required; CAD or other ServiceNow certifications are an asset.
Robust communication, problem-solving, and stakeholder management skills.
Salary Range: CAD 97,000 to 130,000 plus medical / dental and RRSP

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📌 ServiceNow Developer (Manitoba)
🏢 HCLTech
📍 Manitoba