Elevate customer journeys by enabling the CS Launch Team in their implementation and go-live processes. This role demands experience in customer success, training design, and performance analysis.

As a Customer Success Enablement Lead, you will oversee the launch team's training and success metrics. You'll work closely with new team members to ensure their ramp-up is smooth and effective, translating strategies into actionable guidance. Your analytical skills will drive the evaluation of performance and engagement metrics.

Key Responsibilities:
• Create enablement content for the CS Launch Team
• Monitor launch outcomes such as time to value
• Collaborate on onboarding ramp plans for current hires




• Design certification content based on implementation scenarios
• Conduct regular reviews to identify coaching needs

Requirements:
• 3+ years in customer success or enablement roles
• Experience in training design for implementation teams
• Knowledge of go-live motions and metrics
• Proficiency in tools like Gong and Salesforce
• Understanding of instructional design and adult learning

Combine your expertise in customer success and training to drive impactful enablement strategies.
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📌 Customer Success Enablement Lead (Ontario)
🏢 Jobtailor
📍 Ontario