Be a key player at Fidelity as a Team Manager in Customer Experience, working in a hybrid model. Drive product adoption and enhance customer engagement while shaping the future of financial services.
This full-time position requires collaboration with the Digital Product Development team to create exceptional customer experiences. As a leader, you'll develop processes that streamline onboarding, engagement, and retention while ensuring alignment with Fidelity's innovative values. The role demands strong analytical, organizational, and communication skills to foster a high-performing team.
Key Responsibilities:
• Drive product adoption and user interaction
• Support quick onboarding for new clients
• Engage daily with SMEs to resolve customer issues
• Build processes optimizing the client journey
• Set and track success metrics for product support
Requirements:
• 3+ years in financial services required
• University degree or equivalent experience
• 1 year coaching and mentoring preferred
• Experience with metrics and data-driven organizations
• Solid digital product experience preferred
Lead the charge in delivering exceptional customer experiences at Fidelity.
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📌 Team Manager Customer Experience Hybrid Role (Ontario)
🏢 Fil
📍 Ontario