Join Fiserv as a Senior Manager focusing on Customer Success Strategy & Journey Management. Enhance client experiences across the merchant lifecycle with cutting-edge strategies and tools.

You will be responsible for designing customer journey strategies and improving engagement models tailored for Diverse client segments. Your role involves mapping client experiences, identifying pain points, and leading cross-team initiatives to enhance service and operational efficiencies. Leverage client insights to inform strategy and optimize post-sale experiences.

Key Responsibilities:
• Create detailed customer journey maps across segments
• Develop scalable engagement strategies for various client types
• Partner with Sales and Product teams for seamless transitions




• Manage governance and service standards effectively
• Lead voice-of-customer initiatives for actionable insights

Requirements:
• 10+ years in customer experience management
• 8+ years analyzing customer and service performance data
• Cross-team program leadership experience required
• Familiarity with customer success platforms like Gainsight
• 6+ years in FinTech or similar industries

Elevate the customer success strategy at Fiserv through impactful data-driven solutions and frameworks.
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📌 Senior Manager for Customer Lifecycle at Fiserv (Ontario)
🏢 Socket.dev
📍 Ontario