We are looking for a world-class Strategic Customer Success Manager to build and nurture high-value relationships with PathFactory’s largest and most complex enterprise accounts
PathFactory, a critical part of the Kaltura ecosystem, is a content intelligence platform that helps B2B marketing, sales, and support teams create personalized content experiences for their buyers, tracking and analyzing user behavior to recommend the most relevant content to each individual
With our proprietary content intelligence data, we provide insights into how buyers are engaging with content, helping you optimize your content strategy, and connect with your buyers in a more personalized and meaningful way to drive pipeline and revenue
This role is focused on driving strategic initiatives, customer retention, and ensuring customers realize the full value of their investment by aligning PathFactory’s platform with their business objectives
The Strategic Customer Success Manager strategizes with their customers and acts as a consultant and trusted advisor across multiple functions including ABM, Demand Generation, Content Marketing, Marketing Operations, IT, and Sales Enablement
The role involves a high level of customization, executive and multi-departmental collaboration, and long-term strategic planning
You will work with large enterprises as well as medium-sized businesses, across multiple verticals, to grow their use of the PathFactory platform and to provide education and create expansion opportunities into the Kaltura platform and use cases
You will work hand-in-hand with Account Executives, who are responsible for prospecting and owning the more complex, strategic sales motions
Develop and execute customized strategies for large, complex enterprise accounts to ensure alignment between PathFactory’s solutions and the customer’s broader business goals




Identify opportunities to cross-pollinate PathFactory with Kaltura solutions for value-add and expansion opportunities
Engage with senior executives, management, and individual contributors across marketing and IT departments to drive adoption and value realization
Lead Strategic Check-ins to review progress and align PathFactory’s solutions with evolving business objectives
Dynamically manage your account assignments based on the ability to retain, adopt, and expand
Collaborate with Account Executives to ensure seamless coordination around expansion opportunities
Drive long-term value through tailored use cases that address the specific needs of large, multinational organizations with complex organizational structures
Proactively identify growth opportunities within accounts, collaborating closely with cross-functional teams
Monitor account health, usage patterns, and engagement metrics to mitigate risks and ensure successful outcomes
Stay current with industry trends and best practices to provide expert advice to customers
Benefits Hybrid, flexible work environment
Extended private health (including mental) insurance
Personal and professional development programs
Occasional Cross company long weekends
Skills & Experience Ability to collaborate effectively with senior executives, marketing leaders, and IT departments
Experience managing 20+ accounts
Experience managing pipeline, forecasting, and executing short-term sales processes
Strong problem-solving skills and the ability to manage multiple stakeholders across complex organizations
Track record of working with Fortune 500 companies
Proven track record of driving customer engagement and retention in a SaaS workplace
5+ years in an Enterprise customer success and/or selling role
Consistently meet retention and organic growth quotas
Ability to travel from time to time, as required
Self-motivated team player who has fresh ideas and thrives on team success
Familiarity with the Martech industry and Enterprise technology is a strong advantage

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📌 Strategic Customer Success Manager (Ontario)
🏢 Kaltura
📍 Ontario