Shape customer experiences as a Strategic Customer Success Manager at Abnormal AI. Focus on driving product adoption and fueling business success through client engagement.

In this role, you will build and maintain solid relationships with clients, acting as the main point of contact and facilitating ongoing value delivery. Your efforts will include conducting regular business reviews, monitoring customer health, and proactively identifying risks and opportunities. With a solid technical understanding of SaaS products, you will align internal teams to enhance customer satisfaction and retention.

Key Responsibilities:
• Develop strategic relationships to ensure platform adoption
• Conduct business reviews to communicate ROI effectively




• Understand industry challenges to offer tailored solutions
• Promote platform features and identify adoption opportunities
• Collaborate with teams for timely issue resolution

Requirements:
• Minimum 5 years in enterprise SaaS with over 3 years in Customer Success
• Proven track record with large customer portfolios
• Exceptional communication and presentation skills
• Capability in resolving escalations effectively
• Bachelor's degree in a related technical field

Utilize your customer success expertise to enhance client partnerships at Abnormal AI.
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📌 Strategic Customer Success Manager Role (Ontario)
🏢 Abnormal AI
📍 Ontario