eSentire is seeking a skilled Support Center Analyst with a hybrid model based in Waterloo, Ontario. This role focuses on troubleshooting, customer support, and maintaining system stability. As an experienced Support Center Analyst II, you will provide 24/7 operational support for Managed Detection and Response services.

Your expertise in network and endpoint troubleshooting, Cloud configurations, and API problem resolution will be critical for sustaining system performance. You'll mentor junior analysts while addressing service-related issues impacting our global client base. Key Responsibilities:

- Provide phone and ticket support for first-touch resolution
- Monitor services and critical systems for uninterrupted availability




- Troubleshoot anomalies affecting system performance
- Respond to client queries in real-time for Security Operations
- Document procedures and update knowledge base systems

Requirements:

- Bachelor’s degree or equivalent experience
- 4+ years in endpoint security issue resolution
- 2+ years with LAN/WAN troubleshooting
- Experience with Azure AD/Entra ID
- Robust understanding of APIs and web technologies

Leverage your troubleshooting skills and customer-focused approach with eSentire, enhancing system stability and response efficiency.

📌 Support Center Analyst Hybrid Role (Ontario)
🏢 eSentire
📍 Ontario