Elevate customer experiences as a Credit and Customer Engagement Team Lead at Fairstone Bank. Utilize your expertise in credit management and service excellence to support a thriving team.

At Fairstone

Bank, you’ll take on a pivotal role overseeing a dedicated team involved in credit decisions and customer service. This position demands solid leadership and keen analytical skills, as you will manage operations, provide guidance, and ensure compliance with company policies. Join a forward-thinking organization committed to customer success. Key Responsibilities:

- Handle customer and merchant calls proficiently
- Support credit underwriters with decision-making processes
- Adjust service operations to meet performance metrics
- Assist with training initiatives for staff development
- Participate in project teams and system testing

Requirements:

- High School Diploma or equivalent
- Minimum of 2 years in a leadership role
- Proven experience in credit and customer service
- Strong problem-solving and time-management skills
- Bilingual in English and French is a plus

Contribute your skills to foster teamwork and deliver exceptional service at Fairstone Bank.

📌 Team Lead, Credit Solutions at Fairstone (Montreal)
🏢 Fairstone Bank
📍 Montreal